Welcome to Ling's Website!

Check my profile at LinkedIn or online code repo at GitHub.

I used to be working as Support Engineer in Branch Metrics, Ex Libris, Nexmo, and Ricoh China.

Summary

• 10+ years web and mobile developer and 5+ years SAAS platform support/integration engineer.
• 8 years working in multinational companies, 3 years education in the US, fluent English and Japanese.
• On job coding experience with HTML, CSS, JavaScript, Java, SQL, curl, PowerShell, and Python.
• Certified with MCITP Enterprise Administrator, MCSA, CompTIA A+ & Sec+, ITIL Foundation 2011.
• Interested in and taking course on Mobile Development, Data Science, and Machine Learning.

Education

• 2015.09 - 2018.02 / University of Maryland / Software Engineering / Bethesda, USA
• 2000.09 - 2004.06 / Japan Study / Beijing Foreign Study University / Beijing, China

Working

2022.04 – 2022.12 / Branch China / Senior Integration Engineer / Beijing, China

• Support SAAS based Mobile Linking and Measurement Platform (MLMP) service
• Help the customers implementing Branch SDKs on React Native, Flutter, etc.
• The most interesting thing is working with various SDKs and data analysis tools.
• Leaving reason: Branch Metrics exists China market for its MLMP sales and service.

2019.10 – 2022.03 / Ex Libris China / Technical Support Analyst / Beijing, China

• Support SAAS based Knowledge Management (KMS) and Discovery system.
• CSM for the matured and onboarding customers on their KMS product.
• The most interesting thing is frontend developing and integrating REST API.

2018.03 - 2019.09 / Nexmo China / Technical Support Engineer / Shenzhen, China

• Support customers to leverage the cPAAS service (APIs) from Nexmo.
• Debug and optimize the carrier routing for better delivery rate or quality.
• Troubleshooting SMS and Voice protocols, such as SIP, Web Socket, and WebRTC.
• The interesting thing is using virtual numbers and testing APIs in various languages.

2011.04 - 2014.09 / Ricoh China / Solution Support Engineer / Beijing, China

• Work with sales and solution team over 30+ central printing projects.
• Deploy pilot or POC projects, validate, and optimize the solution proposal.
• The most challenging thing is the different requirement (pr/rp) in each project.

2010.04 - 2011.03 / IT Software Engineer / IT Department / Sanlin, Beijing, China

• Design and implement CRM system with Microsoft Access and InfoPath.
• Maintain web site, revise web pages and coding with HTML5 and CSS3.
• My first tech job, starting as a web developer and system administrator.

2007.09 - 2010.03 / Information Analyst / NEDO Beijing Representative Office/ Beijing China

• Manage a consulting and translation project, coordinator in seminars.
• The most interesting thing is reading the daily report for new technologies.

2004.07 - 2007.08 / Japanese Interpreter / Museum of the Second Sino-Japanese War/ Beijing, China

• Provide Chinese, Japanese, or English guiding service for key customers and foreign guests.
• The most interesting thing is hearing difference voices about the WWII.

Others

• Learning: programming, data science, mathematics, foreign languages, and cooking.
• Hobby: hiking, cycling, reading, singing songs, listing music, playing mobile game.
• Early bird, do not drink or smoke, have one boy and one girl.

Contact

• Email: kyooryoo@hotmail.com Send Email
• WeChat QR code:

• Mobile: (86)15652930212
• QQ: 32210808